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Release the Air, let the Value Flow


An engineer (Tech Arch) in a car manufacturing company designs a world class car.

While trying to bring out the car from the plant area, they realized car is few inches taller than the entrance. (Root Cause – Not factored all non functional requirements – Test and user environment set ups incomplete)

Engineer felt bad as he has not factored this requirement.

Painter (UX engineer) suggested they can bring out the car and there will be few scratches that can be touched up later on. (Applying patch after retrospective = extra cost)

Engineer suggested breaking the entrance (More cost, schedule delay), taking the car out, and later redoing the entrance.

A Gate Keeper was observing and remarked “Sir, the car is only few inches taller than the entrance, so simply release the air from the tyres, which will reduce the height and then you can easily take out the car”.

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In TOC, this is an example of Inherent Simplicity and Never say I know – two key pillars of TOC.

Lean stresses this in its Lean Principle Respect People

In Agile parlance, it is involving all stakeholders during design retrospective (apart from Tech , DEV team include support teams as relevant) and be open minded and good listener.

Don’t look problems always from expert points of view.

There’s always a layman’s outlook that might provide an alternate solution.

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