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Lean on Eight Quality Management Principles


Principle 1: Customer focus

Principle 2: Leadership

Principle 3: Involvement of people

Principle 4: Process approach

Principle 5: System approach to management

Principle 6: Continual improvement

Principle 7: Factual approach to decision making

Principle 8: Mutually beneficial supplier relationships

Customer Focus:

Lean focuses on bringing out the best Value of a product to customers. In Agile projects Lean aspects are taken care through Customers collaboration with vendors on consistent basis to ensure that the product under development meets near perfect expectations of all stake holders.  Here the prioritization of product and sprint backlogs continuously ensure that the market demands are considered and high quality products with best Value are delivered.

Leadership

Shared leadership is fundamental in planning and executing Agile Scrum projects. In fact the Scrum leader leads from the front by being hands on into the product development apart from leading the team by removing hurdles encountered by resources and stake holders. Lean allows kind of flexibility to all resources to suggest the improvements in technical and process steps.

Involvement of People

Full stakeholder collaboration including developers in scrum iterations, giving suggestions to teams during stand-up meetings and working with customers to redefine backlogs are some of the direct cases of Involvement of people. The resources take complete control of product development. It means that the resources are mature enough to understand the domains, technology and end user requirements.

Process approach

Though the term process approach in Lean / Agile scenario looks slightly out of place, if we see process approach is equally or more relevant in Lean projects. Process here is looked as method of effectively planning and executing tasks. Like Pull Systems, removing MUDA,MURA and MURIs , establishing SIPOCs are some of the great examples of process approach in Lean.

System approach to management

Here the synergy of interacting elements is the focus. System here can be thought of product development system consisting of customer, vendor and all stakeholders along with associated paraphernalia like technology, tool and specifications. Continuous review and collaboration are the best examples of this Quality Principle.

Continual improvement

Learning from the previous deliveries of iterations of scrum, incorporating the customer / stakeholder feedback and striving for elimination of NVAs(non value added wastes) from the processes demonstrate continual improvement in Lean technique. Best Value product of highest Quality is built and delivered to users.

Factual approach to decision making

Decisions are taken through real data obtained through direct stakeholder like customer and end users. Burn down charts display the status of the product development during any point of time. Burn down chart provides real time data that drives the product development ensuring only facts determine the decisions related to product development.

Mutually beneficial supplier relationships

Supply chain efficiency is at its best in Agile / Lean development since customers, vendors and all stake holders are in continuous contact with each other monitoring the product development. Vendors learn the product requirements quickly and get the grip of domain early. Users and customers start getting their value of money during initial stages of product development itself.

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2 Responses

  1. Nice …

    Here is Summary:
    (i) Lean focuses on bringing out the best value of a product to customers.
    (ii) Shared leadership is good for planning and execution. Lean allows kind of flexibility to all resources to suggest the improvements in technical and process steps.
    (iii) Involvement of people take complete control of product development. It means that the human resources (people) are mature enough to understand the domains, technology and end user requirements.
    (iv) Process approach is relevant in Lean projects.
    (v) In lean system approach to management can be thought of product development system consisting of customer, vendor and all stakeholders along with associated paraphernalia like technology, tool and specifications. Continuous review and collaboration are the best examples of this Quality Principle.
    (vi) Incorporating the customer / stakeholder feedback and striving for elimination of NVAs(non value added wastes) from the processes demonstrate continual improvement in Lean technique. Best Value product of highest Quality is built and delivered to users.
    (vii) In lean, decisions are taken through real data obtained through direct stakeholder like customer and end users. Burn down charts display the status of the product development during any point of time. Burn down chart provides real time data that drives the product development ensuring only facts determine the decisions related to product development.
    (viii) Mutually beneficial supplier relationship – Supply chain efficiency is at its best in Lean development since customers, vendors and all stake holders are in continuous contact with each other monitoring the product development. Vendors learn the product requirements quickly and get the grip of domain early. Users and customers start getting their value of money during initial stages of product development itself.

    Best wishes,

    KRS

  2. Thanks KRS for the nice summary and the wishes.

    Regards
    Krishna

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