VOC (Voice of Customer) the WOC (Woes of Customer)

VOC the WOC
Organizations involve in many upstream engagement activities like great product demo, road shows, white papers, catch lines, attractive ads and trade shows et all. After the contract is signed with prospective customer many small and medium enterprises organization that do not live up to the promises made cannot sustain for long in the [...]

Preferable over Pleasurable

Preferable over Pleasurable
It is easy for the start ups and small organizations to choose the delectable (no process) the electable (disciplined process).
These delectable ways like skipping the upstream activities of development like Architecture, good design, non commitment to testing-early and committing downstream mistakes like avoiding unit testing, not doing enough test coverage, poor regression testing [...]

Goal Question Metrics – Agile Scrum

 

Pareto Analysis – the 80-20 rule

Pareto Analysis using Pareto charts are one of the powerful 7 QC tools used by all industries to find out the root causes of an issue / problem. 
It is also known as 80-20 rule. It provides the trend called Critical few and trivial many. Let us say if we have totally 24 findings after an [...]

Apply Parkinson’s Law, Remove MUDA

Work expands to fill the time available for its completion – Parkinson’s Law.
Parkinson’s Law stated as early as 1950’s had a great flavor of Removing MUDA. The demand for completing a work by a resource will try to occupy total time available (supply) for the resource making the work inefficient. It means if 100 hours [...]

Audit a cup or coffee?

Audit  a cup or coffee?
Fundamental drivers of a project success like Budget, Schedule and Quality should be kept in mind during auditing a project.
While Budget is not a direct audit element, Schedule and Quality are.  
If   Y = Success of project
X = combination of   ‘x’s like Budget, Quality and Schedule
Y = F (Budget, Quality, Schedule)
While [...]

Role of External Auditors

Role of External QMS Auditors 
There are number of Auditing agencies and firms that are engaged in performing third party audits on various objectives like certification audit, system readiness audit and Gap Audit etc.
Whatever be the name of the audit process, the objective should always be a value addition to the QMS system being audited. While it is great to have auditing [...]

Internal (Quality) Audits suggestions

Have the Internal Auditors trained preferably by external training agencies
Prepare a schedule of Internal Audit not exceeding 5 days Duration
Circulate the schedule to All the Auditors, Auditees and respective managers
Have an opening meeting between Auditors [...]

Internal Vs External Audits

 

Internal Audits
External Audits

First Party Audits
Third Party Audits

Aimed at Process Maturity
Earning accreditation from Audit agencies

Scopes 100% coverage
Sampling audits on few projects

Findings reported on all life cycles and phases
Focused on few selected areas

Auditors have good grip of the project, organization and customers and hence findings can prove very beneficial in improving process maturity
Auditors [...]

Process is not a Part Time Pass Time

Process is not a part time pass time. Rather it is way to survive and sustain.
 Great Quality organizations like GE, Toyota and other Quality conscious companies realized that the basic DNA of any company should be carrying the Quality through its veins, bones and tissues.
We have great role models in Automobiles and Manufacturing domains that [...]