Analysis of data:
ISO clause 8.4 suggests sources of data that should be analyzed at a minimum to ensure that QMS in continually improving and remains effective.
Customer satisfaction – compliments and complaints – best tool suggested is Kano model of customer satisfaction analysis.
Conformity to product requirements / characteristics and trends of processes / Supplier data –
… XmR charts, Pareto, Cause and Effect diagram are some of the good tools in analyzing trends of products and processes
Preventive Action – FMEA
Continual Improvement – Lean Tools
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